Accallaid is the next
evolution in contact centres
Accallaid has the talent and expertise to support our clients’ needs and help shape their contact centres of the future.
Our purpose is to provide the best customer experience while solving our client’s problems and challenges. We are a customer centric organisation that is underpinned with best practice methodologies in people, process and technology.
Guidance and process knowhow to resolve customers’ problems or provide value added advice, compliant with best practices and industry regulations. Remote working enables more personalisation to customers by offering in person discussions near a customer’s home/office as needed.
Rethinking existing business processes and operating model design that optimises performance and costs. This is achieved through traditional contact centre functions such as centralised operations, workforce management, quality assurance, coaching, knowledge management and resourcing strategies.
Systems and technology provide a single customer centric view to allow increased efficiency and customer experience. Holistic telephony suite which focuses on orchestrating customer engagements and seamless integration for visibility of customer interactions, employee performance and business processes.
Flexible designs for rapid innovation to keep pace with new consumer behaviours. Digital first driving self service with complex, emotive and valuable interactions receiving higher quality support in assisted channels. Providing a consistent experience irrespective of the channel (voice, chat, email etc.) with reduced wait times for customers.
Solutions enabled by artificial intelligence (AI) to support customers and employees at the cross section of speed, efficiency, and convenience. Increased customer retention and satisfaction through capabilities such as digital assistants, sentiment & conversation analytics, and proactive engagements implemented & operationalised.
Eliminating costs moving to an operational expense model allowing for more agility and scalability thereby accommodating for unpredictable demand. Tailoring the best commercial constructs that support the delivery of requirements and providing the return on investment gained through the engagement.
Accallaid is a growing organisation with over 70 years of combined experience in multiple industries focusing on:
Our purpose is to provide the best customer experience while solving our client’s problems and challenges.
Lets’s talk
Our approach to commercial arrangements is flexible, and we are happy to discuss different ways we can construct fee arrangements to suit specific business challenges and opportunities.
2 Stawell St Richmond VIC 3121
© 2024 ACCALLAID PTY LTD | ABN: 42 660 638 406
